Today’s hoteliers are achieving much more with much less. While the emerging market changes are driving customer expectations to evolve, staffing shortages and budget cuts are leading businesses to embrace technology innovation. If an asset is to remain robust and withstand upcoming economic shifts, the property-management system (PMS), which is the undisputed heartbeat of a hotel, must keep developing. Even with some COVID-era improvements, hoteliers cannot become complacent and believe that their property-management systems (PMS) will enable operators to compete in ‘the new normal.’ PMSs must become adaptable, feature-rich, and secure to meet guests’ ever-changing expectations while also being flexible to quickly respond to market developments.
Through a state-of-the-art PMS implementation, hoteliers gain the ability to digitally handle reservations, calendars, and more. Complementary to the PMS, many hotels use solutions like revenue management systems to optimize financial results, distribution channel managers to support inventory distribution across various channels, mobile check-in apps that enhance the guest experience, and reputation and review management software that handle online feedback on different topics.
In this edition of Travel and Hospitality Tech Outlook, we present some of the most promising hotel management solutions providers. The issue features thought leadership articles from Jason Suarez, Executive Director, Technology Product Management, Dine Brands Global, Lori Kiel, VP of Sales and Revenue Management, The Kessler Collection, and Rhett Hirko, Global Vice President, Revenue Optimization, Preferred Hotels & Resorts. The issue also showcases innovative solutions from Luxury Res, which provides an integrated channel management tool to help hoteliers control their PMS, GDS, online travel agents, and website booking engine with a single click. Other solution providers include iQon Hospitality, which offers a portfolio of services blanketing various facets of hospitality management like staff training, accounting, event planning, renovation, F&B, and safety and risk management, and Pacer, which offers a task management tool (TMS) that enables leaders to create, launch, manage, and measure global initiatives across many properties. It assists project managers in monitoring employee activities and tracking task execution in real time.